XXAR Xquisite Gift Shop
Effective Date: January 1, 2026
At XXAR Xquisite Gift Shop, we take pride in the quality of our products. Please review our Refund & Returns Policy carefully before making a purchase.
1. Eligibility for Returns or Refunds
We accept returns or refunds only under the following conditions:
- The item is damaged, defective, or incorrect at the time of delivery
- The issue is reported within 24 hours of receiving the item
To be eligible, items must:
- Be unused
- Be in original packaging
- Include proof of purchase (receipt or order confirmation)
2. Non-Refundable Items
The following items are non-refundable:
- Sale or clearance items
- Gift cards
- Customized or special-order items
- Items damaged due to misuse or normal wear and tear
3. Refund Process
Once your claim is reviewed and approved:
- Refunds will be processed via the original payment method or store credit
- Processing time may take 5–10 business days, depending on your payment provider
Shipping fees are non-refundable, unless the return is due to our error.
4. Exchanges
Exchanges are offered subject to stock availability and only for eligible items reported within the required timeframe.
5. How to Request a Refund or Return
Please contact us with:
- Your order number
- Clear photos of the issue
- A brief description of the problem
Email: [email protected]
WhatsApp: 18687202164